By using this site, you agree to the Privacy Policy and Terms of Use.
Accept

Your #1 guide to start a business and grow it the right way…

BuckheadFunds

  • Home
  • Startups
  • Start A Business
    • Business Plans
    • Branding
    • Business Ideas
    • Business Models
    • Fundraising
  • Growing a Business
  • Funding
  • More
    • Tax Preparation
    • Leadership
    • Marketing
Subscribe
Aa
BuckheadFundsBuckheadFunds
  • Startups
  • Start A Business
  • Growing a Business
  • Funding
  • Leadership
  • Marketing
  • Tax Preparation
Search
  • Home
  • Startups
  • Start A Business
    • Business Plans
    • Branding
    • Business Ideas
    • Business Models
    • Fundraising
  • Growing a Business
  • Funding
  • More
    • Tax Preparation
    • Leadership
    • Marketing
Made by ThemeRuby using the Foxiz theme Powered by WordPress
BuckheadFunds > Leadership > Be My Eyes Chief Executive Mike Buckley Talks Be My AI Integration In New Interview

Be My Eyes Chief Executive Mike Buckley Talks Be My AI Integration In New Interview

News Room By News Room November 19, 2023 5 Min Read
Share

In a blog post published this week, accessibility company Be My Eyes announced the advent of Be My AI in its first contact center. The company, which describes Be My AI as “an AI tool that helps vividly describe images for those who are blind, and helps companies provide state-of-the-art description services for blind and low vision customers,” touts itself as “the first to globally deploy AI-powered visual customer service for individuals who are blind or have low vision through Microsoft’s Disability Answer Desk.” Be My AI is powered by OpenAI’s GPT-4 model and is available 24 hours a day, 7 days a week.

“Beginning this month, Microsoft Disability Answer Desk callers who are blind or low vision can now use Be My AI to handle all types of customer service calls, involving highly complex use cases on everything from Excel spreadsheet formulas and interpreting product instructions and diagrams, to rebooting a laptop or installing and updating software, and much more,” Be My Eyes said in part in describing the technology in its announcement. “This is the first use of AI accepting image inputs to augment traditional customer service for people with disabilities.”

Be My Eyes, which has been the subject of coverage in this column multiple times in the past, is a service that helps Blind and low vision people read physical labels such as the expiration date on a carton of milk. The service, with apps on iOS and Android, enlists sighted volunteers to help users “see” said expiration date or any other label.

Be My Eyes chairman and chief executive officer, Mike Buckley, told me in a series of text messages earlier this week that the company is excited by this new integration, telling me in part the deployment in enterprises across the globe “[makes] customer service not only more accessible, but more successful.” He added the news is importance because conventional customer service is “a major pain point” for Blind and low vision people and Be My Eyes sought to “fix that… quickly and inexpensively.” Broadly, Buckley told me the Be My AI integration is further validation of the potential for AI to do genuine good for the world. Be My Eyes was a legitimately useful assistive technology before, but is now even better for the Blind and low vision community.

In the post, Be My Eyes attributes the global rollout’s success to what it calls the “3S Success Criteria.” The first S, for success, reflects a “90% successful resolution rate” with only 10% of users choosing to escalate calls to an actual human. The second S, for speed, finds issues being resolved in a third of the time; 4 minutes for Be My AI versus 12 minutes for live agent support. Lastly, the third S, for satisfaction, notes customer satisfaction ratings have improved, with an average of 4.85 stars out of 5.

“I think we’re now seeing confirmation of what we thought might be possible [with AI]. There is more innovation coming soon,” Buckley said.

National Federation of the Blind president Mark Riccobono agrees.

“The large and growing number of blind and low vision people globally, roughly equivalent to the population of the United States, means every company, non-profit, academic institution, and public sector organization has both a moral and business imperative to better serve our community,” he said in a statement included in Be My Eyes’ post. “The deep commitment of Be My Eyes to have their product development driven by the lived experience of blind people is truly transformative. As a result, Be My AI™ is one of the most exciting technological assistance solutions we have ever evaluated, and given the initial results in the customer service environment, which has historically been a significant source of frustration for blind consumers, we encourage every organization to evaluate this remarkable tool as an important option.”

Be My Eyes posted a video about the Be My AI news to YouTube. The company also has shared an audio-described version.

Read the full article here

News Room November 19, 2023 November 19, 2023
Share This Article
Facebook Twitter Copy Link Print
Previous Article Close friends and brand enemies?
Next Article How brands brought reality TV to life at BravoCon ’23
Leave a comment Leave a comment

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Wake up with our popular morning roundup of the day's top startup and business stories

Stay Updated

Get the latest headlines, discounts for the military community, and guides to maximizing your benefits
Subscribe

Top Picks

How The NBPA and a Top African University Are Building Player Legacies Off the Court
July 13, 2025
Linda Yaccarino Tried to Tame X. Now She’s Out as CEO
July 13, 2025
‘Obvious’ Side Hustle: From $300k Monthly to $20M+ in 2025
July 13, 2025
Welcome to the brand newsletter era
July 13, 2025
How to Know If Your Business Is Ready for an In-House Hire
July 12, 2025

You Might Also Like

Only 20% of People Trust Leadership But There’s a Way to Fix That, According to Gallup’s Chief Scientist

Leadership

Comedian Mary Lynn Rajskub on Risk-Taking

Leadership

How to Use AI While Minimizing Environmental Harm

Leadership

How to Secure a Premium Domain Without Raising Prices or Attracting Competitors

Leadership

© 2024 BuckheadFunds. All Rights Reserved.

Helpful Links

  • Privacy Policy
  • Terms of use
  • Press Release
  • Advertise
  • Contact

Resources

  • Start A Business
  • Funding
  • Growing a Business
  • Leadership
  • Marketing

Popuplar

Only 20% of People Trust Leadership But There’s a Way to Fix That, According to Gallup’s Chief Scientist
A year out from the World Cup, sponsors are stepping up their game
Comedian Mary Lynn Rajskub on Risk-Taking

We provide daily business and startup news, benefits information, and how to grow your small business, follow us now to get the news that matters to you.

Welcome Back!

Sign in to your account

Lost your password?