Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
The chances are pretty good that unless you’re a golf fanatic you’ve never heard of the guy who just won the world’s oldest and one of its most prestigious tournaments, The Open Championship. This year’s Open was played at the Royal Liverpool Golf Course in England, and the winner was…
The rise of artificial intelligence (AI) is ushering in a new era that holds a wealth of possibilities. Generative AI platforms like ChatGPT have captured the public’s fascination but with the growth of AI, there is also some cause for concern. The sinister side of AI deserves more interrogation and…
To hear the Federal Reserve Bank of New York tell it, all is finally well in supply chains. The bank's Global Supply Chain Pressure Index has fallen to the lowest level since 2009, during the slumping demand of the Great Recession. But businesses in the United States might not agree…
You’ve likely heard the term learning loss. The phrase is tossed around with not-so-subtle nuances of alarm and stark images of children falling behind. But you may not know exactly what key stakeholder groups in education mean by learning loss. Educators, policymakers, and families discuss summer learning loss, summer slide,…
Relative to the very detailed data on the compensation of a CEO of a public company, disclosures on compensation of asset managers are sketchy at best. Why have stakeholders not pushed for similarly detailed disclosures for asset managers? I had spent some time in recent weeks thinking about our investor…
In any business, there's always room for improvement. This is especially true when a recession seems imminent and companies must adapt to unfavorable economic conditions. Because systems, processes and operating units have a way of taking on a life of their own, they often leave leadership teams struggling to find…
Greta Gerwig made history this weekend when Barbie achieved the biggest debut ever for a film directed by a woman. Her success will undoubtedly help up-and-coming female directors. With $162 million in North American ticket sales, Barbie shattered the first-weekend record for a film directed by a woman. The top…
The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, personalized and thoughtful approach to customer service if you want to succeed with high-net-worth individuals (HNWIs) and ultra-high-net-worth individuals (UHNWIs) as customers or clients. Here are five factors I consider…
It’s not often that you find Silicon Valley intersecting into entertainment but Aarthi Ramamurthy and Sriram Krishnan brought the two worlds together. The South Indian-American power couple met in 2003 in Chennai, India as they were studying software engineering. They then moved to Seattle to work for Microsoft as the…
Having a disability is tiring. Every day you have to plan for things that other people just don’t have to. Most "disability awareness" content, for Disability Pride Month and other occasions, tends to emphasize disabled peoples' capabilities and resilience, while avoiding anything that suggests pity or inherent hardship. There are…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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