Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
Here's a fun thing that happens in product management. You wake up one morning and your daily active users are down 15%. Your conversion rate, though? Up 8%. Customer satisfaction scores just hit an all-time high, but your churn rate is creeping upward. Your metrics dashboard looks like a Jackson…
For years, I let fear, ego, and loyalty influence my biggest decisions. It felt noble. Human, even. But looking back, I can see how much it held us back.Once I learned to pause, recognize what I was feeling and act from clarity — not emotion — everything changed. I became…
For certain businesses, summer is not just a season — it is an engine that drives success for the rest of the year. Hospitality and tourism businesses, for example, tend to make the bulk of their annual revenue between June and September due to increased travel, which leads to a…
AI, although established as a discipline in computer science for several decades, became a buzzword in 2022 with the emergence of generative AI. Notwithstanding the maturity of AI itself as a scientific discipline, large language models are profoundly immature.Entrepreneurs, especially those without technical backgrounds, are eager to utilize LLMs and…
For years, leadership development has focused on hard skills like operations, finance and technical know-how. But today, there's growing recognition that soft skills — especially emotional intelligence (EQ) — are just as vital, if not more so. EQ isn't just about being "nice" or managing conflict — it's about cultivating…
If you're running a business in 2025, you're probably juggling more than ever with marketing, operations, customer service, finances and maybe even a rental property on the side. And while hustle culture once glamorized this all-in approach, the truth is clearer now: Doing everything yourself isn't sustainable, but rather a…
Are you a doctor? Me neither. So why do we spend so much time obsessing over business decisions like we're performing open-heart surgery? If I had to make a medical decision, I would really be in trouble. And that's why I don't. But guess what? A lot of medical decisions…
The small business landscape has never been more complex. Shifting consumer expectations, ongoing macroeconomic headwinds and evolving workforce dynamics are forcing business owners to rethink traditional strategies and embrace more adaptive ways of operating.A decade ago, the playbook looked different. Today, businesses face a swirl of uncertainty — tariff fluctuations,…
Entrepreneurs are faced with multiple decisions every day — sometimes dozens before lunch. Too often, the people asking for them think they're doing you a favor by framing them as "either/or."One of my employees and I even joke about it. She'll ask, "Do you want to go with X or…
In 2000, I was head of the first fintech in Mexico, Finanzas Web. A company so innovative that we survived the market collapse when the dot-com bubble burst because we had capital reserves and a clear execution plan.In 2008, the Great Recession hit, and I was in the eye of…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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