Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
I began my career as a door-to-door salesman. It was hard. I would barely get my first sentence out, and their response would be, "Not interested!" — followed by a slammed door.These days, I'm a little disappointed when I don't get any pushback. I'll think, Wait a minute, come on,…
I've seen many startups succeed, and many fail. I've consulted for and invested in lots of them. My previous startup, Anchor, navigated its own challenges and missteps; we were fortunate to survive them, and ultimately Spotify acquired the company in 2019.Over the years, I've come to think of startups as…
Millions of Americans were in a holding pattern in 2024, waiting to make major decisions on business expansion, buying equipment, hiring, or even purchasing investment property. They were concerned about interest rates and inflation, of course, but they were also hampered by the uncertainty of the presidential election.With a new…
If you have a business, sales automation tools are likely catching your attention. The boom of AI-driven solutions promising to streamline your sales process and boost revenue makes the appeal understandable. But before jumping into automation to accelerate sales, let's be clear about something fundamental: sales and customer relationship management…
In the age of digital transformation, businesses are reimagining their operations to meet the demands of a tech-driven economy. Entrepreneurs today are not only adapting existing processes but also pioneering entirely digital ventures that operate through integrated technological frameworks. This shift requires a structured approach to design, implement and manage…
The future seems more uncertain than ever before as we enter the year 2025, with all its potential difficulties and rewards. Global economic upheavals and technological revolutions have presented leaders with unprecedented disruptions in recent years. These difficulties have made us reevaluate resilience and leadership in light of the new…
A profound transformation has left the SEO landscape completely and irrevocably touched by AI. This technology has an influential hand in changing the strategies of search engine performance, forcing marketers to rethink traditional practices in a bid to stay relevant.With 2025 just starting and the AI trends still going strong,…
A TikTok ban is a scary thought for many of us in the marketing world. I have over 214,000 followers on the platform. It's become an integral part of my business strategy, helping me connect with a younger audience and grow my brand.That said, a potential ban isn't 100% set…
As the AI revolution accelerates, business owners preparing for an exit can harness this technology to increase efficiency, scale operations and improve profitability. These actions make a company more attractive to potential buyers and ultimately increase its value to new heights.AI isn't a single program you introduce to your company,…
When I graduated from law school at 21, I felt prepared to tackle any legal challenge. I had case law and courtroom strategies down cold. But what no one prepared me for was the reality of running a firm. In many professions, whether you're a lawyer, doctor, contractor or chef,…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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