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Zack Oates of Ovation on Building Business Connections through Digital Storytelling
Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
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Stop Leading From Your Head — Try This Approach Instead
There's no shortage of leadership advice online. Scroll your feed and you'll find endless tips on optimizing your calendar, sharpening your pitch or making better decisions. After 38 years of building and funding growth companies, riding the waves of the capital markets, IPOs, crashes and reinventions, I've learned the real…
6 Ways to Tell If You’re a Great Leader
All successful leaders, from front-line supervisors to senior executives, constantly want to know if their leadership style is effective. Great leaders are humble enough to know it might not be, empathetic enough to care and driven enough to make adjustments so that it does.After spending 15 years in leadership and…
Digital Got You Here — But a Store Might Take You Further in 2025
Digital channels carried thousands of start-ups through the pandemic. Apps, pop-ups and delivery vans generated revenue quickly while keeping overhead low. Five years later, customers still enjoy tap-to-buy speed, yet they increasingly want the reassurance that only a physical place and a committed team can provide.From the vantage point of…
Take These 3 Steps to Shorten Your Sales Cycle
If you are shopping for a pair of new running shoes, how long does it typically take you to make a decision? If you're picky, the process could take months. No matter which industry you operate in, sales cycles have the potential to take longer than they should.While factors do…
How to Turn Bad Reviews Into Great News For Your Business
No matter how robust your brand's customer service is, you can't avoid negative feedback — noise that can block out all the great things your business offers and does. Social media is rife with videos highlighting incidents where customers feel wronged and the torrent of negative comments that follow. Reviews…
Support Systems Every Startup Founder Needs
Stephanie Bastow, CEO of Active Beauty, prides herself on her drive and determination to build something from the ground up. But as her wellness brand gains traction, the weight of doing it all herself is getting harder to bear. "Sometimes I'm holding my breath, and sometimes I'm breathing," she says.Her…
How a Smashed Window Actually Helped His Business
Nick Rodriguez doesn't consider himself calm under pressure. But when a man threw a glass bottle through the window of his cupcake shop, he didn't yell, panic or fight back. He shut the door, checked on his staff and kept going.It wasn't the first time he'd bet on grace instead…
Mom’s Side Hustle Made $30k in 2 Months, Then $500k a Year
It's the era of the side hustle, and if you've ever considered starting one to earn some extra cash outside of your 9-5, you're in good company. These days, more than one-third of U.S. adults have side hustles, and their supplemental gigs make an average of $891 a month, according…
Why Businesses Can’t Afford to Ignore Sustainability Anymore
Over the years, I've worked with organizations chasing aggressive growth targets, streamlining operations after billion-dollar mergers and squeezing margins across every corner of the business. But there's a conversation that's long overdue for boardrooms beyond Earth Day: Without the planet, there is no profit.For decades, companies have focused relentlessly on…
Celebrating Juneteenth Isn’t Just for Black People. How Companies and Other Employees Benefit, Too.
June 19th is one of the newest holidays on the federal calendar. It commemorates Juneteenth, the day that the last enslaved people in Texas learned that they were free in 1865. Since it was officially declared a national holiday in 2021, most people don't know much about it or why…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…