Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
I travel a lot for my job, and although there are many downsides to being on the road, there is one significant benefit: it gives me time to think.When you travel — particularly when you're solo, as I oftentimes am — you have a lot of time to think. In…
Over two decades ago, I learned one of the most valuable lessons of my career. As an investment banker, I advised a seasoned CEO to hold off on investing in a growing company. Shortly after, the company's stock price surged. Embarrassed, I called the CEO to deliver the news, expecting…
In the age of artificial intelligence (AI), data centers are no longer just physical structures housing servers — they are the backbone of an increasingly connected, intelligent world. As a branding expert, I see this transformation as not just a technical evolution but a pivotal opportunity for businesses to align…
Human Design is a personal assessment and tool leaders can use to understand themselves and their team better.In human design, the "profile" offers insights into one's personality strengths and weaknesses. In business, your profile can affect how you communicate with others, perceive the world and showcase the qualities that set…
Signature sneakers have been a cornerstone of the basketball business since Michael Jordan signed with Nike in 1984. As the saying goes, everybody wants to 'Be Like Mike.' But the shoe game has come a long way since Nike willingly paid MJ's fines for wearing Air Jordans in "unapproved colors."Turn…
Search engine optimization (SEO) has always been about one thing: making content visible to the right audience at the right time. Traditionally, this meant crafting content around specific keywords — the terms users type into search engines to find information.However, with the rise of artificial intelligence (AI), the SEO landscape…
Acquiring new customers has always been quite a challenge, and it's getting more and more expensive and time-consuming in the realities of modern competition. Meanwhile, the main profits for businesses often come from repeat purchases.While the average customer retention rate across all industries hovers around 75.5%, businesses should strive for…
Turning innovation into patents? It can be an uphill battle. I understand the stakes. The process isn't just about one idea — it's about managing a pipeline of ideas coming from your engineering team, R&D department or even external collaborators.The hurdles are real. Some ideas might not meet the threshold…
Working on your big startup idea, securing finance and finding those first core team members are all time-consuming tasks. Branding and marketing may not be the first things on your mind, but neglecting them could be devastating for a new company. On the other hand, building a strong brand identity…
The knowledge of becoming a public company is greatly misunderstood in many markets.My background working in healthcare and being an advanced specialist in critical care medicine gave me great strengths in accessing situations, strategies and outcomes, but it did not give me the skills I needed to lead a public…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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